Support

Have a question or need help with GLOWD? We're here for you.

Frequently Asked Questions

How does GLOWD analyze my face?

GLOWD detects 468 facial landmarks on your device using MediaPipe and calculates 11 key ratios. Each ratio is scored against gender-specific ideal ranges using a bell curve. All processing happens entirely on your device — your photo never leaves your phone.

Why is my score different from other apps?

Every app uses different methods. GLOWD uses transparent, mathematical ratios based on the Golden Ratio (φ = 1.618) and shows you exactly how each ratio is measured and scored. The same photo will always produce the same score in GLOWD.

Is my photo uploaded anywhere?

No. Your photo is analyzed 100% on-device and is never uploaded to any server. We have no backend that stores your images or facial data. See our Privacy Policy for full details.

How do I cancel my subscription?

Open your iPhone Settings → tap your name → Subscriptions → select GLOWD → Cancel Subscription. You'll keep access until the end of your current billing period. See our Subscription Terms for more information.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find your GLOWD purchase, and request a refund.

How do I delete my scan history?

Open GLOWD → go to Your Scans → swipe left on any scan to delete it. Since all data is stored locally on your device, deleting the app also removes all data permanently.

What does my Harmony score mean?

Your Harmony score (1–10) is an average of 11 individual ratio scores, each measuring how close a facial proportion is to the mathematical ideal. It's one perspective on facial proportions — not a measure of your worth or attractiveness.

Still need help?

Send us an email and we'll get back to you within 24 hours.

glowdapp@gmail.com